"We've worked with Heather on three real estate transactions and have been very satisfied every time. She is professional, has timely responses, and her market reports kept us informed. We also appreciate her no-pressure approach and felt she was looking out for our best interest."
Heather is fabulous to work with while listing a home - she takes care of all the details (great photos, pamphlets, measurements) and includes a 3D tour of the home in the listing as well as getting a staging expert to walk through and recommend a way to show the house - with no obligation to hire the stager.
She was clear and transparent on all our options - Open House, re-listing after a certain time period, price changes and weekly and monthly market updates showing us the other activity in the area. I really appreciated that Heather didn't pressure us to just keep dropping the price when our house didn’t sell right away, she really worked to get the best deal for us, the seller, and wasn’t just trying to make the sale at any cost. Of course, she would recommend when to drop the price to get the best response from the market, but always let me make the final call.
She was also very good about setting realistic expectations before listing the property - giving us valid comparables. I had two other real estate agents (who I'd worked with previously) come through the house and discuss listing it with me before I chose to list with Heather. Besides other concerns I had, one of these other real estate agents hadn't done their homework and gave me unrealistic (too high!) listing price suggestions - i.e. they compared our 6 year old, 1700 square foot, detached infill to attached, 2200 square foot homes, and brand new builds. I will buy and sell future homes with Heather and I recommend her to all my friends – she sets the bar high for real estate agents.!
Carrie Sullivan & Adrian Telizyn
We have worked with Heather for the last 6 years, purchasing 2 properties and we cannot recommend her enough. Her professionalism, guidance on properties, picking up on issues that we may not have seen or thought of, plus she adds in humour and fun when making a big decision is everything. You will love partnering with Heather for your next purchase!
Heather Cleveland was an absolute joy to work with. Heather was highly recommended to me from a friend, who she helped with his home purchase. With this being my first time in the process of home ownership, Heather was a source of support and objectivity. She was patient with me and answered the many questions I had with a sense of professionalism and understanding. It was clear from the beginning that her focus and priority was helping me find ‘the right’ property no matter how many searches and tours we went on. Not once during this time did she ever make me feel like I was anything less than a deserving customer who deserved nothing but the best. She truly went above and beyond to make this whole process and transaction as smooth as possible. Heather was always on top of her game. She responded to questions I may have had in a timely manner and was readily available when things came up where I needed counsel. She navigated the process with the seller’s realtor in a firm yet professional manner, particularly when things appeared to have stalled on their end when it came to obtaining certain documents. Being a first-time homebuyer, I appreciated Heather’s advice and guidance. She made things easy to understand and never once did I feel rushed to ‘seal the deal’ (and we saw our share of properties!) I was treated with the utmost respect and I truly appreciated how kind and personable Heather was. I would highly recommend Heather and will pass on her name and contact information to anyone looking for a realtor.
Heather – You are a consummate professional, who is a wealth of knowledge on the city of Calgary and what each area has to offer. You keep yourself updated on the bylaws, regulations and governing policies. You went above and beyond on providing my insight to the area, checklists, industry knowledge that I have not seen in any other realtor I have worked with. Your professionalism is not to be mistaken for naive as you will very fast put other industry peers in their place if they so chose to feed misguided information or believe they can push around your small statue. There is no one else I will work with for any of my real estate needs. I would any day of the week suggest Heather Cleveland as the realtor of choice.
Heather is a thoughtful, attentive and responsive realtor. She gave amazing support and advice at all stages of the process and has helped me purchase exactly the home I was looking for. I have no hesitation in recommending Heather to anyone looking for a realtor who will go the extra mile to make you happy.
I had a wonderful experience with Heather despite it taking 10 months for me to find the right condo. Her patience and expertise were amazing and I never felt hurried. Heather wanted to match me with the right place no matter how long it took. I particularly benefitted from knowing the drawbacks as well as pluses of each property we viewed so I had all the information I needed to make my decision. I will continue to recommend Heather to anyone looking for a realtor.
My experience was nothing short of phenomenal. From the very first showing to closing the deal, Heather was extremely helpful and responsive. Her attention to detail is second to none and she carries around all the gadgets to ensure everything on the property is in working order. She always has great insights/tips and knows the neighborhoods really well. Certainly going back to Heather if I were to sell my place or decide to purchase a new one.
Heather, you are by far the best realtor I have ever worked with. You made my choice both logical and comfortable. And you were patient with my questions and my occasional meltdowns. 🙂 I will be recommending you to everyone I know who will be in the market. And when the time comes I will be calling on you again.
Heather Cleveland has now helped me with two property purchases. Both times she has been an excellent Realtor. She always listens to your needs and wants and supports you through the whole process. She’s informative, knowledgeable, strategic, caring, and just a great human being all around. The first time I purchased, I actually interviewed a couple of Realtors to figure out who would be a great fit for me. Heather took me out for coffee and got to know me as a person and built a relationship with me, rather than just getting right down to business. She has never pressured me/us into buying anything too quickly and always asks the right questions to make you think and process your own thoughts and decisions. Thank you for everything you’ve done!! We love our new house!
Heather’s guidance was invaluable. Prior to starting the process, we thought a realtor was mainly there to facilitate the transaction. As we worked with Heather, she took the time to get to know us and help us understand exactly what it was we were looking for. Although we knew we were ready to buy a house, we didn’t know much more. Heather help us understand our own goals and provided guidance on how the different properties aligned with our goals. We definitely took our time in making a purchase, but felt like we knew exactly what we wanted by the time we made our final decision. Ultimately we built our house to the specifications we wanted in an area which we had initially dismissed before Heather helped us see the value in it and just how much it aligned with our goals. We are very happy in our new home and we’re glad we had the right person by our side helping us through this process.
Heather worked really hard to steer us in the right direction with both the sale and purchasing process. If we had questions, she provided us with the pros and cons of the situation which guided us in making the most informed decision possible. We appreciated Heather’s level of organization at every turn. She even comes prepared with a well-organized team of professionals to recommend – legal, home inspector, trades, etc. Overall, Heather really works hard at what she does and strives to provide the best service in the business. We wouldn’t hesitate to work with Heather again in the future on the sale or purchase of a home, and are proud to pass along her name whenever the opportunity presents itself.